We provide the fastest, most reliable and secure delivery services to our customers. Please review our shipping policies below.
- We can ship just about anywhere. Customers outside the US, Canada and Puerto Rico will have to call to get a shipping quote. A documentation fee may apply to each purchase outside the US. Any applicable surcharges, brokerage fees, taxes, VAT fees or import duties must be paid by the customer.
- Large orders that require oversize packages may be subject to additional freight surcharges.
- Most orders leave our warehouse within 2-3 business days (not including weekends) from date of order. Please assume about 5-7 days for delivery time from the date the order is released to UPS.
- Orders that are to be engraved require additional time for processing. Please contact customer service at 1-800-385-6897 for an accurate estimate on processing time. Most engraved merchandise will be efficiently delivered via United Parcel Service (UPS).
- Products that may require more lead time will have availability time posted in each product page.
- Products may be shipped directly from our manufacturer's warehouse or from our fulfillment centers.
- In cases where the product is out of stock, but we are expecting the product to arrive to our warehouse soon, your account will be charged prior to shipment in order to process your order faster and give it the highest priority. All prepaid orders will have priority over non-paid orders, and will be shipped first.
- Be sure to enter all pertinent information with regards to your shipping address such as your apartment number, suite number (for business deliveries), and street address when using a P.O. Box, to assure your delivery arrives safely and on time. Please verify your shipping address carefully before submitting your order.
- If you make a mistake, or provide insufficient delivery information, the shipping company will charge an additional delivery fee or address correction fee ($5.00 -$10.00), which will in turn be passed on to you. Please also provide a street address in addition to a PO Box number, even if you normally use a PO Box. If you are not home during the day, you may wish to ship to a work address. If your order is going to your work address, be sure to include the floor number, suite number and your business name, for proper delivery.
- It is the customer's responsibility to ensure that the address they give as the shipping address or destination is the correct address and that the customer can receive the product at this address. If a package is left at the door, it will be the customer’s sole responsibility to ensure receipt.
- PhotoFramesPlus.com is not responsible for any delay or additional charges that may incur as a result of changes made by the customer, in the event the customer makes any alteration to their shipping address after their package has been scanned into the UPS system.
All of our products come in the original manufacturer packaging. In some instances we may be required to repackage certain products. If you intend to give these products as gifts, we recommend that you purchase gift boxes or gift bags for your gifts prior to giving them. In most cases the original product packaging is sufficient with gift wrapping. You should wait until you receive the items to make your decision.
Sizes of products are approximate only. We try very hard to give exact measurements on all of our items, however, manufacturers at times can change the size of their products, so long as the size is close in proximity to the size listed on our website, we do not deem the item to be defective or incorrect. Should the size variance be significantly different we will gladly accommodate any refund, returns or replacements. This is especially true for products that are handmade.
PhotoFramesPlus.com makes every effort to provide you with the most accurate visual depiction of the items we sell. Due to variances in color settings on different types of computer monitors, color of actual items may differ slightly from the image you see on the website.
shipping charges and calculation
Shipping charges are based on weight of the products ordered. To determine the costs of shipping for your item(s), select the quantity of products you intend to buy and click on "Add to Cart". Enter your Zip Code and State in the area called “Shipping Calculator” on the next screen. Select Ground or Expedited Shipping. Click on "Apply". Your shipping charges will appear below the "Subtotal". Whenever possible items will be shipped together to minimize your shipping costs. There may be additional shipping charges on heavy or oversized items. Most orders are shipped via UPS. We may use an alternative shipper, other than United Parcel Service ("UPS") Ground, when necessary.
We do not ship to any P.O. Box or AFO/FPO addresses. We do not ship internationally except for Puerto Rico and Canada. Canadian Customers: Please note that the shipping charges do not include any duties or brokerage fees.
delivery and tracking of your order
It will take approximately 3-4 days to process each order (not including shipping time). Please refer to each individual item for approximate processing time. Once your order has been shipped, you will be emailed a UPS tracking number within 24-48 hours.
We will do everything we can to help you track your package, however we're not responsible for lost or delayed packages once the package has been scanned into the UPS tracking system.
It is the customer's responsibility to provide the correct shipping address. UPS does not guarantee delivery of regular ground shipments by a certain date. UPS does guarantee expedited air shipments, and if late, only the extra expedited air charges will be credited back to the customer.
We are not liable for lost or stolen packages left by the shipper at the customer's shipping address.
cancellations and refused shipments
Any orders that are not yet processed can be canceled. If you must cancel your order please contact us by telephone at (1-800-385-6897).
We cannot guarantee that order cancellations made via email will be caught and canceled in time. To ensure the cancellation of your order and prevent unwanted charges and shipments please contact us by telephone. After hours cancellation instructions can be left on our voicemail. We will then email you or call you back to confirm your cancellation the following morning.
Any engraved items cannot be refunded once they have been engraved.
Any orders that are refused or delivered by a customer without prior written notification to us will be subjected to a 25% re-stocking fee.
All canceled orders must have written email confirmation from PhotoFramesPlus that the order has been canceled.
Customer may be charged a $25.00 additional handling fee for any refused or undelivered shipment that must be reshipped as the result of the customer incorrectly entering address information on the order form.
Any shipment that needs to be re-shipped will be charged at the same shipping charges that apply to the original order.
Any damage claim from shipment that is caused by UPS (crushed boxes) must be made with UPS (United Parcel Service) directly. The customer must call UPS at 1-800-457-4022 to initiate their claim for the damage. We will be happy to work with the customer in filing their damage claim, however a claim must be initiated first by the customer. Any and all damage claims must be made with 48 hours of receipt of the package.
We will not be responsible for any replacements if the damage is not reported to us in a timely manner. After 48 hours, all shipments will be considered received in good condition.
In the event you have difficulty reaching us by phone you can also email us at firstname.lastname@example.org - subject:request for email receipt, or you can also fax us at 1-866-440-0598.